Support center
How can we help?
Answers to common questions, and a direct line to our team.
Getting started
Is IslamicWordQuest free?
Yes, you can start for free. The first two levels of every path, at every stage, are free with an account. Full Access unlocks every level.
What ages is it for?
The Explorer stage suits early readers. Seeker and Scholar challenge older children, teens and adults. Accounts are created by a parent or another adult.
Do I need to create an account to play on the website?
You can try the free levels straight away, and your progress is saved in your browser. Create a free account to keep it safe and to continue on other devices.
Subscriptions & billing
How do I cancel?
Cancel with the store you subscribed through. On iPhone: Settings › Apple Account › Subscriptions. On Android: Play Store › Payments & subscriptions. You keep access until the end of the paid period.
I subscribed but levels are still locked
First, make sure you are signed in with the same account you subscribed with. In the iPhone app, tap Restore Purchases in Settings. Then, on the web, open My account › Subscription and press Refresh subscription. If it still doesn't work, contact us below.
How do refunds work?
Refunds for App Store purchases are handled by Apple (reportaproblem.apple.com) and for Google Play purchases by Google. Nothing is sold on the website.
Account & recovery
I forgot my password
Use Forgot password. We'll email you a secure link to choose a new one. The link expires after a short time.
I no longer have access to my email
Contact us from any email address and include the name on the account and roughly when you created it. For your security, we may ask a few questions before making changes.
How do I delete my account?
Go to My account › Delete account, or follow the steps on our account deletion page.
Technical support
The puzzle doesn't respond to my finger
Drag in a straight line from the first letter to the last, or tap the first letter and then the last. If the page was zoomed, reset the zoom and try again.
I can't hear the recordings
Check that the device isn't muted and the volume is up. On iPhone, also check the silent switch. Some browsers block sound until you have tapped the page once.
Which browsers are supported?
The latest two versions of Safari, Chrome, Edge and Firefox, on desktop, tablet and phone.
iPhone, iPad & Android
The iPhone and iPad app is in public beta, and the Android app is in development. Contact us to join the beta, or play on the web right now.